Privacy Policy
Last updated 8 November 2026
Who is responsible for your information
This website is operated by Gary Williams trading as Internet Pipelines UK, the business responsible for deciding how your personal information is used.
Our postal address is 21 Westwater, Benfleet, Essex, SS7 5TE, United Kingdom.
For privacy enquiries, email info@valetersystems.co.uk.
This notice covers the Valeter Manager 3 promotional website and enquiries made through it. Information processed within a customer’s VM3 account is covered by the applicable service and data-processing arrangements.
Information we collect
When you submit an enquiry, we collect your name, business or dealership name, email address, optional telephone number, business type, number of locations and message.
We also record when the enquiry was received, which form it came from, your marketing preference, its handling status and the status of its email notification.
Please provide only information relevant to your enquiry.
Technical information, including network addresses, browser information and security events, may also be processed by our hosting, email and website-security services.
How we use your information
We use enquiry information to respond to you, understand your requirements, discuss VM3, arrange demonstrations or trials and manage follow-up.
Our lawful basis is our legitimate interest in responding to business enquiries and providing relevant information about our services.
Where you personally ask us to take steps towards a contract with you, we may instead rely on taking steps at your request before entering that contract.
We use technical security information to prevent spam, protect the website and investigate faults or misuse. Our lawful basis is our legitimate interest in operating a secure and reliable website.
Providing the required enquiry fields enables us to respond meaningfully. You can also contact us directly by email.
Optional marketing
If you choose to receive VM3 product and marketing updates, we use your contact details for that purpose on the basis of your consent.
You can withdraw that consent at any time by emailing info@valetersystems.co.uk or using an unsubscribe facility provided in a marketing email. Withdrawal does not affect the lawfulness of earlier processing.
You have the right to object to direct marketing at any time.
We may retain a minimal suppression record so that we can respect an unsubscribe request.
Spam prevention and Cloudflare Turnstile
Our enquiry form uses Cloudflare Turnstile to help distinguish people from automated submissions.
Cloudflare processes technical signals, which can include your IP address, browser information and information about the website where the check runs. Our server checks the verification result before accepting the enquiry.
The verification request sent by our plugin contains the security token and widget secret. It does not include your enquiry message or contact details.
Our plugin also uses salted hashes of network and email addresses for temporary submission limits and duplicate checks.
Further information is available in Cloudflare’s Turnstile Privacy Addendum.
https://www.cloudflare.com/turnstile-privacy-policy/
Who receives your information
Accepted enquiries are stored in the website’s database and emailed to our enquiry inbox.
Service providers involved in operating the website and handling enquiries include DigitalOcean for website hosting, turboSMTP for sending email notifications, and our mailbox provider, NamesCo for receiving and storing correspondence.
Cloudflare provides Turnstile security verification. Authorised people supporting the website may access information where necessary to maintain it or resolve a problem.
We may also disclose relevant information where required by law or where necessary to establish, exercise or defend legal claims.
How long we retain information
We retain enquiry records for 12 months after our last substantive contact with you about the enquiry, then delete them unless a specific legal requirement or legal claim justifies keeping relevant information longer.
This retention policy applies to the enquiry records we control, including website records, correspondence and working exports.
If you become a customer, information needed to provide the service, administer the relationship or meet legal obligations is managed under the applicable customer arrangements.
Security records are retained according to their purpose, including detecting abuse, investigating incidents and maintaining the service. Temporary submission counters expire and are scheduled for cleanup.
Deleted information may remain in protected backups until those backups expire under their retention schedule. It is not used for ordinary business purposes during that period.
Cookies and similar technologies
The website uses cookies and similar technologies for functions such as administrator sign-in, access restrictions and security.
Turnstile also performs browser-based security checks.
You can manage cookies through your browser, although restricting them may affect some website functions.
We will obtain consent where required before using optional cookies or tracking technologies.
Your rights
Depending on the circumstances, you may ask us to provide access to your information, correct it, delete it, restrict its use or provide it in a portable format.
You can object to processing based on legitimate interests, including our use of your information for handling enquiries or website security.
We will consider your objection in accordance with data-protection law.
To exercise your rights, email info@valetersystems.co.uk.
We may need reasonable information to verify your identity. We will respond within the applicable legal timescale.
You can complain to the Information Commissioner’s Office if you are concerned about how we handle your information.
https://ico.org.uk/make-a-complaint/
Changes to this notice
We will update this notice when our processing changes.
The date above identifies the latest revision.